EMPLOYMENT

POSITION             FRONT DESK/ AUDIT CLERK
LOCATION             INDIAN SPRINGS LODGE
SUPERVISOR         FRONT DESK SUPERVISOR
WAGE                    HOURLY
HOURS                  PART-TIME ARE 16 TO 31 HRS.
                              FULL-TIME IS 32 TO 40 HRS.

QUALIFICATIONS:

1. High School Diploma/ equivalent or willing to obtain
2. Basic computer knowledge/experience
3. Basic knowledge of switchboard
4. Working knowledge of calculator and credit card terminals
5. Working knowledge of basic office equipment
6. Excellent math skills
7. Excellent written and oral communication
8. Excellent organizational skills
9. Excellent customer service skills
10. Valid Wisconsin drivers license
11. Must have a good driving record approved by insurance company
12. Must be at least 18 years of age
13. CPR/First aid training helpful

                         
RESPONSIBILITIES:

1. Operating switchboard
2. Process guest reservations
3. Calculate room rent, tax and other purchases and transactions
4. Check guests in and out of the computer system
5. Complete and enter all types of payment transactions into the computer system accurately
6. Completion of shift reports and deposits
7. Completion of nightly audit reports for hotel, restaurant and lounge and banquet facilities when applicable
8. Completion and distribution of daily reports when applicable
9. Assist guests and co-workers as needed
10. Monitor pool area to ensure safety rules are followed
11. Make copies, send and receive faxes for property, guests and staff members
12. Process the sales of gift shop and snack items
13. Maintain complimentary coffee area
14. Drive guest shuttle as needed
15. Keep work areas, front desk, lobby and gift shop clean and orderly
16. Monitor main entryway to ensure safety conditions
17. Other duties as assigned by supervisor

 

PHYSICAL DEMAND REQUIREMENTS

In an average workday an employee would normally perform the following functions:

Sit- to answer switchboard
Stand- to greet patrons
Walk- to be able to show the property to patrons, move about at the desk, etc.
Bend and/or Stoop
Crawl and/or climb
Kneel
Push
Pull

Use both or either left and right feet and/or legs for repetitive motionsUse both or either left and right hands and arms for repetitive motions such as typingFirm grasping (pushing, and pulling arm controls)Fine manipulation

Must be able to lift and/or carry up to 50 lbs.

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